Answers to Your Terms Questions
Account suspension means you cannot log in or play until we resolve a specific issue—usually a failed identity check, unusual withdrawal activity, or a reported dispute. We'll email you the reason within 24 hours. You can appeal the suspension through Support with supporting documents.
Yes. Go to Wallet Settings in your account and update your DANA, OVO, GoPay or QRIS details. New deposits use the updated method immediately; existing balances stay tied to your account and withdraw to your verified payment method on file.
Use the Forgot Password link on the login page and enter your registered email. We'll send a reset link valid for 24 hours. Click it, set a new password, and you're back in. For security, we never send passwords via email or chat.
Deposit and withdrawal limits depend on your verification level and local law. After you verify your phone and email, standard limits apply. For higher limits, complete full identity verification through Account Settings. Exact amounts are shown in your Wallet screen.
Contact us immediately via live chat with your transaction ID (shown in your statement). We log the dispute and investigate within 48 hours. If the charge was made by us in error, we reverse it to your account. If your payment provider declined the transfer, we work with them to clarify why.
After you submit a verified withdrawal request, it usually appears in your DANA, OVO, GoPay or QRIS wallet within 5–15 minutes on business days. On weekends and public holidays, it may take up to two hours. Bank wire withdrawals can take one business day.
Access depends on local law. Players in all regions of Indonesia can open an account if they meet the legal requirements where they are located. If you're unsure whether you're eligible, check with our Support team via live chat—they can confirm your location eligibility.
